I love it, however, there is a certain amount of hassle when switching wireless routers. We have 5 new clock faces you can try. When it came out I was amazed it was still working, but after 2 days the display went blank, and it was dead to the world. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. Log in for exclusive customer support. It fails immediately after removing it from the charger. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Try each troubleshooting step in the order presented here. This will turn your device on and off without deleting any data. Share your Fitbit troubleshooting issues in the comments. Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. You may need to restart multiple times or alternate charging and restarting the device. You've been subscribed to our newsletter. I recently switched over to a Netgear Orbi mesh WiFi system. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. It doesn’t matter whether you run marathons or prefer nightly walks around your neighborhood — a Fitbit can play a crucial part in helping you reach your fitness goals. Dave Johnson has been writing about tech since 1990. The very first thing you’ll need to do is set up a Fitbit account. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. Whatever the issue, there are some simple fixes that will get your Fitbit back up and running. If your Fitbit has been in storage for a while or subjected to a lot of dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Then remove the charger to confirm you have a working replacement. When you wear your tracker on your dominant wrist, Fitbit decreases the step-counting sensitivity. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. When prompted, place your device next to your phone and follow the on-screen instructions. ... such as when you set up a new router or change … This will turn off automatic syncing. This movement confuses Fitbit’s algorithm, recording these movements as steps. If the tab on the scale has already been removed and the scale does not display "SETUP ACTIVE", open the battery compartment door and remove one battery, wait 10 seconds, then replace the battery and close the battery compartment. My Fitbit went through the clothes washer attached to my jeans. This helps to reduce overcounting your steps. Here are some easy troubleshooting steps to try on your Fitbit device. Never throw batteries. Charge the Fitbit for a minimum of three hours before using it. How Does Fitbit Calculate Calories Burned. Fully charge the Fitbit. Read on to learn how to fix the five most common problems. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Save your energy. Tap "Account," and tap the tracker that's set up on your phone. Here’s a video that shows how to remove the battery. Popsugar, on Fitbit Versa Prepare to do way more than just count your steps: Fitbit's new smartwatch is finally here, and it’s called Ionic. Even better, charge it overnight to see if that resuscitates the tracker. This troubleshooting guide covers all Fitbit models. If the Zip battery runs out of power very quickly, the device may require an update. The first sends information from your Fitbit to your phone multiple times throughout the day. Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company: The length of your charge varies depending on your device, but there are ways to extend it. Seems to be working fine, and it's tough to beat a 1 cent fix. Find them in the Fitbit Clock gallery. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. In most cases, the FitBit Zip battery lasts for about six months with regular use, and the battery icon starts to flash when it gets close to running out of power. When a series of screens come up, press the side button when you see one that says VIBE. After you see the message “Setup Active,” follow the instructions in your web browser to complete the setup process. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to … My Fitbit One has suddenly stopped working. For Aria Air, check the battery level icon on the display. What other problems have you experienced with your Fitbit? Problem 6: Fitbit fitness tracker has stopped working after charging. This will turn your device on and off without deleting any data. Perform a factory reset of the Fitbit. Release it, and then press it again. Here are the basic steps. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. You can contact the customer care services offered by the official website of the Fitbit fitness tracker. Either you're already subscribed or this is an invalid Email Address. Your device's battery won't charge after you remove it from the box. It must have been a bad connection because it did work when I manually pressed the battery down hard. 3. Slide the toggle next to "All-Day Sync." If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. Press the button again to see the Error screen. The Fitbit Zip is one of the more unusual trackers in the Fitbit family. Solution: In case, this serious Fitbit battery charging issue occurs, then you must not defer from taking expert help. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. When your Fitbit shows a four-digit code, enter it into the app. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, ... ensure you have new batteries ready to go and 'quickly' change one battery at a time. • Do not leave your Aria 2 in direct sunlight for an extended period of time. Here’s how: If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect on your Mac or PC. Unplug your tracker from the charger, and turn it back on if it hasn’t automatically restarted. Recondition batteries. If all of these steps have failed you, try restarting your Fitbit. Before you throw your Fitbit out the window, try these troubleshooting tips. Once you click “Log Activity,” your stats should be more accurate. Just search for Fitbit Versa battery part to get results for suppliers. When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. Sure, until you check your stats and notice your steps seem way off. Make sure Bluetooth is enabled on your phone. If connected, view sync options 6. You are instructed to go to your mobile device (or on your computer) and search for the Aria network on your Wi-Fi settings on your phone. Make sure to clean the Fitbit's charging contacts as well as the pins on the charging cable. Changing your Wi-Fi network If you’ve altered the name, password, router, or provider of your network, you’ll need to reconnect your Aria. If not already connected, use in-app instructions to connect 5. Your Fitbit might not be getting enough power to charge its battery. Having all of this data available is all the more frustrating when something goes wrong. Contact Fitbit customer support. The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist. - Fitbit Smartwatch Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Battery life can vary on many Fitbit devices depending on usage, settings, and condition of the hardware. Make sure the contacts on your charging cable and Fitbit are clean. Don't pay for new batteries again by using this 1 easy tip. Aria Air displays your weight and uses Bluetooth technology to sync it to the Fitbit app, where you can track trends over time. Employee Wellness & Health Plan Members. Restart the Fitbit. Shop the Fitbit Aria Air smart scale to get a more complete picture of your health. Next, press and hold the button until you see the Erase screen. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. But before you throw your device out the window, try these Fitbit troubleshooting tips. It’s the best digital scale I’ve used, but also the most expensive. If you're unsure whether you own an Aria or Fitbit Aria 2, turn the scale over and remove the battery cover to see how many batteries it contains. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. My fitbit zip also did not appear to be working after changing the battery. Make sure the Fitbit charges correctly. • Your scale will receive automatic firmware updates. While you’re holding down the button, remove the charging cable. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. After replacing the bad battery, plug in the charger for at least 20 minutes. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo. If the battery completely runs out before being replaced, data loss may occur. Note: If the screen is blank, you see the message "Step on," or if the message “Tap to change” scrolls across the scale’s screen, take out and reinsert a battery, then repeat the setup process. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Get the Latest Tech News Delivered Every Day, How to Turn Your Fitbit Tracker off and on Again, How to Fix It When Android Auto Is Not Working, How to Sync Your Fitbit With Your Android and iPhone, How to Reset a Fitbit Alta Activity Tracker, How to Fix It When Your PS5 Won't Turn On. To keep it 'pushed down' I put a penny on top of the battery and was able to close it. As you indicated, the problem is that after doing a factory reset or just pulling out the battery for 10 seconds, you come top the active setup mode. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. Why isn't my Fitbit scale working? Ensure Bluetooth is enabled on your phone. In the Automatic Tracking Section select Fitbit Aria 4. One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. If everything is properly connected and still not working, try plugging it into a different USB port. Continue pressing the button for seven to nine seconds. I'm so glad to hear that your Aria is working properly. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. It may instead display the name of your previous network followed by “Tap to change.” When you see the “Tap to change” message appear, press briefly and firmly on the Get Support You can specify which wrist you wear your Fitbit on by updating your personal preferences. The battery on the original Fitbit tracker is different than the newer Fitbit HR. Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. The Fitbit Ionic has a steel case and rubberized band. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. Get a clearer picture of your health with Fitbit Aria 2 – easy to use Wi-Fi smart scales that measures weight, body fat percentage and BMI all in one step. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. In this short tutorial, we'll show you the steps on how to fix your Fitbit Versa (#FitbitVersa) if it won’t sync to your iPhone. The Fitbit Aria 2 utilizes three 1.5V AA batteries, and while Fitbit says that most Aria 2 owners should get a year out of them, the company acknowledges that this time could vary based on a few factors, such as how often you use the scale. But if you’re having problems with GPS connectivity or data tracking, subpar syncing may be to blame. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. Fill in your personal stats, like your height, weight, gender, and birthday. Clean the Fitbit. Recondition Your Dead Battery Step-By-Step Free A Step-By-Step Guide Battery Reconditioning, Battery Desulfator. I then took the decision to carefully open it as in this guide. Here’s how to set up each of those modes: While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. • Do not leave your Aria 2 scale near open flames. Fitbit Ace opens up a direct line of communication across the family to help parents and their children understand how physical activity impacts overall wellbeing and health. • Do not expose your Aria 2 to extremely high or low temperatures. At the top of the screen, click on “Log,” then “Activity.”. To change your clock face, see How do I change the clock face on my Fitbit device? If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. You’ll know it has successfully reset if your time says 0:00. Before you do this, know it will remove all the data stored on your device and wipe it completely clean. Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. I tried unsuccesfully to dry it out in rice for a week, but that didn't help at all. • Do not use if irritation or other reactions develop after contact with your Aria 2. In manual mode, your Fitbit will only sync when you tell it to. Best Fitbit Aria Setup After Changing Batteries Download PDF. Try these tips to make sure your battery doesn’t die at the worst possible time, like in the middle of a workout: For more tips on how to extend the battery life of your specific device, read our full article on how to extend your Fitbit’s battery life. What router settings do I need to set up and sync Aria? Now that you’ve set up your personal profile and paired your Fitbit to your phone, the syncing process should be easy. Most devices are easy enough to reconnect. From now on, your Fitbit data will only sync when you open the app. Ensure the items you want Fitbit Aria to send us are enabled 7. You will use this software anytime you move or need to change your scale’s Wi-Fi network in the future. Aria uses 4 batteries, while Aria 2 uses 3 batteries. So, you’ve made sure your Fitbit is set up and syncing properly, but now you’ve encountered another headache — your battery won’t charge. To keep you on track, you now see the low battery indicator clock face when Ace 2 is below about 7% battery life. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device. Note that whenever the battery life runs low on the Aria 2, it will provide you with an alert on its display. Select your Fitbit. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2). Press the side button for two seconds. What's changed. Fitbit’s beauty lies in its versatility. Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration. If you can find a battery that fits, it would work. If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. Sweet Success! In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. Replacement batteries - example only are available online. Here’s how Fitbit recommends you fix this issue: Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. Confirm that you removed the plastic protective cover from the back of the device. Hi @buy_used , Here’s a video that shows how to remove the screen from a Fitbit Versa. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. It does not even restore to its original state. Aria 2 also has "Aria 2" written on the back of the scale. Once you’ve created your personal profile, you’ll need to add your device. Sounds perfect, right? This helps to reduce undercounting your steps, and it is also the default setting. Double-check that your charger is securely connected to your device and USB port. Leave your device plugged in to the charging cable for at least 30 minutes. The display only works when plugged into a charger. After driving 17 hours with the Aria packed in our luggage it stopped working, displaying only: Once you’ve opened the app, type “Join Fitbit.”. To save any changes you make to your account, tap "Sync Now.". Here’s how to do a factory reset on the Charge HR: If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support. The New Fitbit Blaze Offers GPS And On-Screen Workouts, The History Of Wearable Tech, From The Hamilton Pulsar To The Oculus Rift, The Future Of E-Paper Could Change The Way We See The World, The Surprising Way Your Fitness Tracker Makes You Healthier. There are two options for syncing: automatic and manual. ... you may need to replace the batteries. If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. Once you release the button, the tracker will turn off. Go into your settings and ensure Bluetooth is enabled. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. Fitbit troubleshooting tips, exact tips can vary on many Fitbit devices tend to suffer the! Carefully open it as in this Guide the box s easy to a. 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