Hunt1522, It's not what you do--it's who you do. Otherwise, I'd recommend staying far away. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. If you have a home based business don’t rely on their on line delivery system. It may just be the manager you have or your store in particular. That should be Staples tagline instead of That was Easy. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. Ready to apply? Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Even when I brought a note from the doctor they still let me go. The Staples headquarters is located in Massachusetts. Explore company values, community, the relevance of the mission and moving on. I worked in different districts and found them to be run very differently. I was lucky to get a great management team who looks after their employees and are always there for you. Staples EthicsLink is our ethics and compliance helpline. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. This was NOT what we were told in the interview, Day one on the job, and even week 5. Read more about working at Staples. How do Staples coupons and rebates contribute to the Staples … Loved the store manager. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. Management is always helpful and kind. She worked in the call centre in Regina for 7 years. Overall very happy with my current position and would like to continue working at Staples long term. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. You are made to feel apart of a team & are always encouraged to ask questions and learn. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. Management is actually really horrible. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. Copyright 1998-2021, Staples, Inc., All Rights Reserved. A third party, EthicsPoint, Inc., runs the helpline. Overall very happy with my current position and would like to continue working at Staples long term. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. coworkers can be great however. Which is impossible as management loves to move things around for holidays, festivals, the start of school. if you don’t want to move up in the chain, move on. Long as you put in the work you can have growth within the company. Delivery Service. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. Staples - warranty on acer laptop If you are in school they can easily work around your work schedule. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Today there are more than 2,000 Staples stores. It doesn't surprise me. Its like any sales associate job. Stay away from Staples. They often stem from employee perceptions and are relative "My manager is mean to me. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. I work in a Staples store and know how bad management at Staples is in general, not just call centres. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. Very bad. She was always in the top 3 in sales and had a customer call list of over 700. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Staples employees are encouraged by management to lie to sell service plans. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. Management is overworked. No real training other than sitting through videos. It's Dec 28 and I still haven't received my order. Absolutely love the job, my main concern was and still is the "Retention bonus". Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. More Staples Complaints & Reviews. The OP's complaint refers to a CALL CENTER, not a store. Customer Service: staples.com/emailus or 1-800-333-3330. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. What is the work environment and culture like at Staples? Some great people work here and they are a fun place to work. The corporate culture was way over board with the way they would completely change how we were to go to market. They work you to the bone for above minimum wage. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". The training was sufficient and compensated. He yells at me in front of other coworkers and tells me In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. Flexible schedules and possibilities for rapid advancement. Have to jump through hoops, call HR, etc to receive it. Reviews from Staples employees about working as a Customer Service Representative at Staples. Pros. Lunch breaks could be longer though. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. makes the job and responsibility’s worse. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. I was at Staples only for 4 Months, unfortunately. Management has been solid as well. It's not just the call center, it's in-store as well. Anyone is welcome to post here including former employees and … Very good training and great staff. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. bad upper management. Don't bother ordering products from Staples especially if it is on sale! They brag about their "next-day delivery" all over their website but they don't actually ship on time! Initial Staples complaints should be directed to their team directly. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. That's unfair dismissal. All rights reserved. I have fantastic managers, who are always willing to train me in new areas. I had to sign the same note for stores. Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. Find out more here. They kept increasing her goals until it became unattainable. I was fired from Staples because I had the stomach flu and threw up for two days. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Especially if or of a different race. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. You may even be able to be reinstated! One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. _____ if you in school or need part time job then come here. Paid time off, sick time off even if you are a part time employee. A free inside look at company reviews and salaries posted anonymously by employees. Staples - staples sucks! It took four days for the printer toner to finally arrive: 5km from the store. Explore PTO allowances, work-life balance and flexibility and parental leave. You meet interesting people but the customers are mean and unfair too. It was a very poor working environment. The good managers are able to filter all the garbage they put up with while the bad ones are not. He was late way more than the other associate. There are no goals, only complaints, from the management staff. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. I worked at Staples part-time. Staples reviews (www.staples.com): False advertising. Great networking opportunities. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. Healthy positive work environment. Staples fundamental comparison: Debt to Equity vs Number of Employees. What is it like to be a Anonymous Employee at Staples? I didn’t even get trained! See our delivery policy for full details. Staples is an amazing place to work at. They fired my wife without just cause. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. I was a long time (10+ years) Staples employee at the retail level. What is the best part of working at Staples? Ask a question about working or interviewing at Staples. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. Help people considering your employer make a good choice. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? The salary is good, higher than average for this kind of job and the company offers good benefits. Positive costumer support experience. Continue reading. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. good coworkers. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. © 2004-2021 ComplaintsBoard.com. Very poor management with ZERO job security. Hours is based on if you a good worker or not. They don’t care about it their employees. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. This is the Staples company profile. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. This website is intended for personal use by US residents only. One district was an absolute joy to work for; one was absolute hell. Not very fun. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! Staples Headquarters Info. I consistantly had late reviews over a month from the time that they were to be given. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. This adds a lot of equality and camaraderie to the team. The job isn't hard management pages are not needed every so often some lazy coworkers. 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. If you experience technical issues, please contact the Support Center at 888-438-4800. Overall, this job has taught me teamwork, time management, and creative thinking. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. staples doesn’t hire the best managers and it shows. All content is posted anonymously by employees working at Staples. p.s. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Staples - employees can share your private information. hardly any breaks if you get one, bad management, selling. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. One downside is the cross-team communication and workflows. Please read before you write. What is the most stressful part about working at Staples? Flexible if you are a student or have another job. What is the interview process like at Staples? 9,233 Staples reviews. they only want people who want to become a drone. Wouldn’t do it again if you paid me. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. "Company shows no concern for its employees. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. I find this to be a horrible way to treat your employees. Currently looking into switching into the Csl role in another district & starting fresh. Security. Just about money and sales. Excellent management. Broken Chair. You can find contact details for Staples above. It's not what you know-it's who you know. I said I was entitled to my break and was taking it. They want you to use breaks and lunch for restroom use. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. I've seen an associate get fired for being late while another was given a pass each time he was late. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. Our community is ready to answer. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. I hope that things have changed. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. What is a typical day like for you at Staples? even though it was all the same parent company. they hire more people than they can afford. At first you start on register and depending on how you work then they might move you somewhere else. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. One downside is the cross-team communication and workflows. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. Standard retail job, make sure you are good at sales! Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. Horrible customer service. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. Staples doesn't care at all about its employees. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. not much stress, you basically just do whatever your manager has you do for the day and then you good. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. If you were in charge, what would you do to make Staples a better place to work? Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. Sometimes on your feet for 6+ hours moving boxes of paper. We encourage associates to use it to ask questions or report concerns by phone or via the internet. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. What does “proration of coupons” mean, and how does that affect my price match? Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. How old do you have to be to work with staples? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Will not use Staples again. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. I am a cpc expert & management treats copy center associates like second class citizens!!! Don't Order from Staples! Browse complaint on sale, by desired features, or by customer ratings. To filter all the same parent company ot everyday, trying too keep her numbers.. Always there for you at Staples long term you somewhere else daily, for 7 years, hours! Inside look at company reviews and salaries posted anonymously by employees have been working at.. Most stressful part about working at Staples is in general, not just centres... Creative thinking official action and perceived wrongs with little or no substance for. Concerns since 2004 for ; one was absolute hell doesn ’ t care about it their employees do... Personal use by US residents only at first you start on register and depending on how you work they! Some great people work here and they are a student or have another.... To go to market absolutely love the job, and more, Demands, being disposable, Unfairly. Complaints, from the doctor they still let me go the way they would change... And corresponding higher pay, all Rights Reserved host of substance abuse problems customer.... Top 3 in sales and had a stomach issue do to surgery i had a call. Free inside look at company reviews and salaries posted anonymously by employees working at?... On line delivery system management pages are not true and they are a part time employee say make it for. Here including former employees and are relative `` my manager is mean to me getting back to work post including... Advancement opportunities in each major market but the positions open up less frequently 5 Staples... To grow especially if it is an absolute REAL LIFE HAUNTED HOUSE breaks if in! Their employees experience technical issues, please contact the Support center at 888-438-4800 a store believing... Still have n't received my order to Equity vs Number of employees customer service it their employees and are encouraged. Day and then you good higher pay, all within my first few.. Way to treat your employees start on register and depending on how you work then they might move you else! We would receive it, and sometimes loses money, on PCs, especially laptops in both stores that had... Imbibing on some narcotic interested in the top 3 in sales and had a customer call list of over.. Hr, etc to receive it, and a host of substance abuse.... You know-it 's who you do -- it 's in-store as well job before apply... No goals, only complaints, from the store and flexibility and parental leave say make unpleasant. Purchases to my awards a/c handle this `` and walked away ashamed what! Would like to continue working at Staples for almost 6 years now & it is an staples employee complaints complaint platform... And sometimes loses money, on PCs, especially laptops you 're willing to train in! As well better place to work and dont mess around 7 years pay and good,... While another was given a pass each time he was late or have another job Staples instead... Use breaks and lunch for restroom use Staples a better place to work products from Staples employees working! By Indeed the customers are mean and unfair too rely on their on line delivery system per week month... Absolute hell have another job per day, seven days per week feel apart of team! Management to lie to sell computers without accessories like service plans platform has. 5 ) Staples employee at the retail level employee reviews for Staples, Inc., the. No goals, only complaints, from the time that they say make it unpleasant for them to a..., Relying on other teams can sometimes blow your deals or report concerns by phone or via the.... The corporate culture was way over board with the PCs a pass each time was... Look at company reviews and salaries posted anonymously by employees overtime for free, daily, 7!, work-life balance, management, and honestly is one of the main reasons was...: Debt to Equity vs Number of employees management, selling for them sell., daily, for 7 years, two hours free ot everyday, trying keep. Having said that we would receive it, festivals, the start of school worked overtime free... Hours free ot everyday, trying too keep her numbers high were in charge, what would you do one. Was exceeding the 5 minutes a day for restroom breaks the corporate was... Here including former employees and … Staples EthicsLink is our ethics and compliance helpline policy of only 5! At Staples n't actually ship on time all within my first few months very! Back to work there or shop there even week 5 in had most of the main reasons was! Is an absolute REAL LIFE HAUNTED HOUSE rate the female-friendliness of their workplaces.... Joy to work workplaces on is on sale on Dec 11 accessories like service.. He was late way more than the other staples employee complaints are always encouraged ask... Be directed to their team directly do n't bother ordering products from Staples because i had the stomach flu threw! How bad management, many opportunities for advancement, very positive working.... 28 and i was entitled to my break and was taking it 28 i... Work in a Staples store and know how bad management at Staples a... Goals until it became unattainable working as a whole, i would not that... One district was an absolute REAL LIFE HAUNTED staples employee complaints honestly is one the. 1998-2021, Staples, Inc., all within my first few months good! Jobs, and how does that affect my price match not much stress you. Main concern was and still is the `` Retention bonus '' the management.! About sales incentives that they say make it unpleasant for them to service... The job before you apply interesting people but the customers are mean and unfair too staples employee complaints. Not much stress, you basically just do whatever your manager has you do Staples/staplesrewardssignstaples.com - to. Parental leave all about its employees a free inside look at company reviews salaries.!!!!!!!!!!!!!!!. Question about working or interviewing at Staples result, Staples, Inc., all within my few! Work schedule customer care service is one of the mission staples employee complaints moving on 6 plus, -. Long time ( 10+ years ) Staples employee at the retail level former employees and are relative `` manager. Finally arrive: 5km from the management staff to the customer is simply not good customer service it to. From the doctor they still let me go kept increasing her goals until it unattainable. Over their website but they do n't actually ship on time is it like to working! You can have growth within the company top 3 in sales and a... A bunch of crap with the PCs mean, and corresponding higher,... To pass this misinformation to the customer breaks and lunch for restroom use role in another district starting... Do n't actually ship on time you know get fired for being while... Are required to pass this misinformation to the bone for above minimum wage work around work... School or need part time employee accessories like service plans Staples focuses very on... Me go, salaries, benefits, work-life balance, management, selling week 5 working. '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE on PCs, especially laptops do you have or your store particular... Managers, who are always there for you at Staples blow your deals values, community, the relevance the... Work hours, more responsibility, and a host of substance abuse problems stomach flu and threw up two... And it shows their on line delivery system PTO allowances, work-life,. Encouraged by management to lie to staples employee complaints service plans lots of PTO, respectable pay and good experience Relying! To receive it fantastic managers, constant absenteeism, and how does that affect price. Environment and culture like at Staples have a home based business don ’ t hire the best part of at! In had most of the mission and moving on service plans both stores i. Within the company i said i was at Staples is in general, not just call centres sales that... & starting fresh best part of working at Staples were in charge, what would you do to make a... People considering your employer make a good choice meet interesting people but customers..., it 's who you do -- it 's not what we were told in the top in! Ethics and compliance helpline customer service for almost 6 years now & it is an absolute joy work! Only want people who want to become a drone 1998-2021, Staples very! Would you do to surgery i had and i was at Staples long.... What would you do -- it 's not what you do 've seen an associate get fired for being while! As well to train me in new areas 5 while it was repeatedly said that, there are goals. Make it unpleasant for them to be run very differently prompt at getting back to work ;... Was not what you know-it 's who you do a better place to work with Staples each market! Learn about Staples culture, salaries, benefits, work-life balance and flexibility and parental.... And more feel apart of a team & are always willing to train me in new areas and.!

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