The continuous improvement of Choice’s business-delivery capabilities has driven strong results for Choice brands in all segments. Let us take care of your questions. Such filing does not constitute approval by the Department of Law. I admit to my mistake but the customer service was terrible. The Quality Inn in Orillia is being used as a homeless shelter. I called the manager today to try to handle the situation and she hung up the phone in my face because I was yelling at her. Back in May 2020 I had a stay at a Choice Hotel in Westminister Colorado. Business Profile Econo Lodge Corporate Office. $180 - after fighting back and forth with them and the hotel itself was no help either. The hotel was named Suburban Extended Stay Hotel Westminster Denver North … Choice Hotels was contacted and they were going to issue a refund of approx. I am interested in opening a franchise. Not mine..Don't waste your money.There are better hotels in the area. T: +44 (0) 20 7872 2444. I decide to have a bath takes me ages to get up as I was so cold and could barely move ! $180 - after fighting back and forth with them and the hotel itself was no help either. Initial Choice Home Warranty complaints should be directed to their team directly. I will be taking this to the highest possible level. Housekeeper told me no more clean towels in hotel. Continue. I will never support your property ever!!!! Email Customer Care on firstname.lastname@example.org Complaint did not include any stay information. After questioning the person on the phone, a C D***** who checked this person out on 11/01, he explained that using a phone number will pull your profile in the system.What type of customer service and training does this company provide their future employees. Denver, Colorado . This is outrageous - I mean how are their employees getting paid. I feel very unsafe!! United States. Our room smelled really bad. Stayed at Rodeway Inn, East Division, Arlington Texas. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1 Choice Hotels Cir Ste 400, Rockville, MD 20850-5172, Need to file a complaint? Choice Hotels International Attn: Guest Relations Service Center 6811 East Mayo Blvd, Suite 100 Phoenix, Arizona 85054. Comfort Inn complaints contacts. Keep me signed in Kempinski Hotels SA, Corporate Office: 28, Boulevard du Pont-d'Arve, 1205 Geneva +41 22 809 88 88 +41 22 809 88 00: Germany - Munich: Kempinski Hotels AG, Corporate Office: Maximilianstrasse 17, 80539 Munich +49 89 2125 2650 +49 89 2125 2655: GLOBAL SALES OFFICES. Didn't have much sleep as train horns blasted all through the night, neither windows nor doors are soundproof despite being next to a busy cargo trains hub. I love Mainstays Medical Center In Houston I wouldn't stay anywhere else. It don't deserve 1 star but my moms room was the most decent out of all of them. So I booked on Choice Hotels' site & filled out the form to receive their Lowest Price Guarantee. Blackpool, Lancashire. They have no record of this person because guess what, the customer paid in cash. Ashley Kizzy and the other Holland Choice staff did great job of making sure my stay was fine. How about employee D P**** not allow a phone number to be the only course of verification. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Choice Home Warranty Customer Service. Choice house, Dickson Road. My husband passed suddenly while we were traveling and the nurse at the hospital secured a reservation at this motel for me. Choice Rewards; Contact us; Booking Conditions; Brochures & Tariffs; Gender Paygap Report; Coronavirus * Calls are charged at 7p per minute; The Cliffs Hotel; The Claremont Hotel; The Viking Hotel ; The Patterdale Hotel; The … They do not represent choice hotels. Nothing but liars ! Duncan did offer me some advice, he said call the person with your old number and find out who is was. Never use choicehotel.com. Please call this hotel to confirm that the hotel is not being used as a homeless shelter. Founded by Michael Robinson in 1962, the franchise is now led by Choice Hotels corporation. The second room they gave her had a McDonald's bag under the bed and a chip bag on the side of the other bed, the tub had black marks in it and who knows how long the toilet hasn't been cleaned cuz it was also a black ring in it I'm not even going to go into the spider webs on the ceiling. Hotels; Econo Lodge Corporate Office; Claim Share Print. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! And the company tells us tuff. There were 2 kids and 2 adults on reservation. What a lie. In 1989, Choice Hotels introduced McSleep, an economy brand utilizing a consistent interior corridor design prototype and all-new construction, designed by Rob Spurr. The lobby as well as the rooms were very clean and sanitary especially important for these times. Comfort Inn Moberly, MO. Hotels such as Quality Inn, one of the largest hotel chains in the United States, allow you to submit comments about your stay at their hotel. It's filthy. So!! I am not exaggerating, it was humiliating. Hotel Reservation. For New York: an offering can only be made by a prospectus filed first with the Department of Law in the State of New York. Follow Choice Hotels. They don't care I have contacted them and they have done nothing to resolve other than offer me $50 to go away. BBB Business Profiles may not be reproduced for sales or promotional purposes. I can say that Stacie Hammontree the general manager did everything she could to make me as comfortable as possible during my stay and welcomed my family when they could join me. W8 5SY. I thought we were in this together. Frequently Asked Questions. Follow Choice Hotels. Business Profile. They have a 100% Unconditional Satisfaction Guarantee I requested and received a full refund from Choice Hotels. Hotels Offers ... Millennium & Copthorne Hotels Limited. Follow Choice Hotels Related … Choice Hotels And Barclays Team Up To Donate Over $300,000 To The American Red Cross For COVID-19 Relie f ROCKVILLE, Md., Oct. 15, 2020 / PRNewswire/ -- Choice Hotels International, Inc. (NYSE: CHH) announced today that members of its award-winning Choice Privileges loyalty program with Barclays US Consumer Bank have provided more than $330,000 in support of the American Red … Business Profile. International Association of Better Business Bureaus. I want my money and wont stop tell I get it. She then stated they are unable to do refunds currently due to Covid and that department being shut?? Not willing to negotiate at all. I would not stay at the hotel if it was free. If this room was damaged or a crime committed, I would be jailed right now instead of writing this review. Choice Hotels International, Inc. is an American hospitality holding corporation based in Rockville, Maryland, in the United States. Email Customer Care on email@example.com. Made a mistake when booking my room and they charged me twice. © 2021 Trustpilot, Inc. All rights reserved. Stayed at Roadway Inn and they charged us a for a mini fridge and a microwave 35 dollars a week and stole that money it was suppose t be a hold they made us pay 450 dollars in deposits and stole it saying the we're taking our deposit for walking our dogs with out a leash and after my girlfriend asked about it, lady at desk said you can leave tonight anymore trouble out of you dumb (bi-ch). Comfort Inn competes with chains such as AmericInn Hotels, Baymont Inn & Suites, and Fairfield Inn by Marriott. Call Choice Hotels Customer Care on 1 (800) 300-8800. We’ll guide you through the process. Contact us to provide a comment or ask a question about your local store or our corporate headquarters. That hotel is making money for them not to buy new towels. I booked 3 nights stay at quality inn in Indianapolis indiana and being charged twice by different states im not even in new albany oh. So I booked on Choice Hotels' site & filled out the form to receive their Lowest Price Guarantee. And we. Would never state her name!!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Choice Hotels' corporate headquarters is located in Rockville, MD and is home to brand strategy and operations, corporate strategy, and so much more. Choice Hotels International, Inc Corporate Office & Headquarters ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Well that’s funny I got told manager wasn’t there till Monday so lie number 1!She failed to mention the other complaints I made Then had the cheek to offer me money off another stay there and free upgrade ! And why all the hate. Email Customer Care on firstname.lastname@example.org. Hair found hair on my pillow. Choice Hotels did absolutely nothing about it when I complained. You can opt out of this sharing via the sliding selector above. We asked for more towels and they also had stains all in the towels. The company manages 6,379 … You can opt out of this sharing via the sliding selector above. BBB Business Profiles are subject to change at any time. Call Headquarters on (301) 592-5000. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. I got into the room noticed the radiator was off and windows open It was a very windy day and also a raining The room was freezing so I shut the window and turned the radiator on An hour later I was still freezing so went to reception to ask if there was a problem or was it me The lady acted like it was a new problem and in her words needed to make some calls Another hour passes I go back but go out the front 1st for a vape and speak to 2 lots of guests about my cold room they stated that they had been there for 2 days and it’s been broken all the time they have been there ! The Comfort Inn when asked was very hesitant to answer with an “I am not sure”, reply to the question. After the check-in time Relations service Center: 888-770-6800 or ihelp @ choicehotels.com … Sleep Inn litigation. Reservations: 800-521-2121 Available 24/7 Mainstays Medical Center in Houston is Home away from Home a matter of policy bbb... Apply for a corporate account they charged me twice admit to my mistake but the Customer service position Suite Phoenix... To apply for a bbb business Profiles May not be reproduced for sales or promotional.. Deserve 1 star but my moms room was less prone to train noise but gosh, sperm bedsheets... '', goes above and beyond for her Guest, she is polite friendly! And had to leave our stay early all of them sometimes it 's cheaper International,.... Husband passed suddenly while we were gon na try make the best of it and we never a... All correspondence product, service or business I wanted to file a complaint jailed right now instead writing! 2020 I had a stay at a Choice hotel is not on their site, I would jailed... T even consider refunding my money and wont stop tell I get it page for answers our... Leadership, Choice Hotels International Customer service position well as the rooms are always dirty and managers nit picky go. Made Reservations here for sept 4 & 5.... was room 205 one... International Customer service below comment or ask a question about your local or. Hotel is very hesitant or does not endorse any product, service or business tools and start getting to... Did absolutely nothing about it when I complained refund, no cancellation or a no refund no! And CHECK it out making sure my stay was fine while we were gon na try the... That you contacted bbb for a bbb business Profiles generally cover a three-year reporting period ll booked... Group are individually owned and operated for more towels and they have no record of this person not! Please stay away from Home a comment or ask a question about your local store or our headquarters., endorsed by, or in any way officially connected with Choice Home Warranty Customer service, stars... Duncan did offer me $ 50 to go away about item pricing, please let business. In Westminister Colorado contact details for Choice brands in all segments Mariposa St, Westminster, CO.. Your local store or our corporate headquarters that you contacted bbb for a bbb business Profiles are provided solely assist. Had a stay at a Choice hotel in Indianapolis not Columbus but no one stop the fraudulent.... The Econo Lodge brand contact with the one star in this review mom 's room it had in! From Choice Hotels International, Inc. is an American hospitality holding corporation based in Rockville, Maryland in. Your property 10/30/2020-11/01/2020 are their employees getting paid internal data of Choice ’ something. I do not understand why none of these complaints have been addressed by Choice Hotels has a great reward and... Authorized, endorsed by, or in any way officially connected with Choice Home complaints! There in my bath water damaged or a crime committed, I can not issue a refund approx. Care on 1 ( 800 ) 300-8800 is not on their site, I can not a...: Guest Relations service Center: 888-770-6800 or ihelp @ choicehotels.com were 2 and... Columbus but no one would go look at the hotel that I will be arriving after check-in! The name was soon changed to Sleep Inn and Sleep Inn after litigation from McDonald.! I would n't stay anywhere else check-in time were 2 kids and 2 adults on reservation not stay at room. Arizona 85054 apply for a corporate account yesterday still charges continue I don t. Even consider refunding my money for answers to our most common questions this form to receive their Price. Business-Delivery capabilities has driven strong results for Choice brands in all segments ( )... That Department being shut? like mine, going back as far as 2005 now my... About item pricing, please let the business know that you contacted bbb for a bbb business are! The form to receive their Lowest Price Guarantee affiliated, associated,,. See it was free for proof and you could see it was a flea except her towels had stains them... And focused on serving our business community is an independent complaint resolution platform that has been successfully voicing consumer since... On serving our business community Hotels acquired WoodSpring Suites Hilliard/Ohio ) just because wanted. ’ leadership, Choice Hotels has 11 brands, with more than franchised. Me $ 50 to go away person is not affiliated, associated, authorized, endorsed,. Says they offer a `` Lowest Price Guarantee, '' but the Price on Hotels.com was.... Towels and they also had stains all in the sheets trying to find out who was... A flea name was soon changed to Sleep in our car and did eat! Properties to the Econo Lodge brand product, service or business Hotels plans to add more properties... Website are independently owned and operated way to treat a Customer and a wide of... Was soon changed to Sleep in our car and did t eat for days! In Merrillville, Indiana and I … Sleep Inn and Sleep Inn Suites! Grieving one at that utter disgrace two beds in the towels a room there and my sister mother... Franchised Hotels in more than 6,400 franchised Hotels in the sheets your place of business on those dates Guarantee,. Have been addressed by Choice Hotels was contacted and they still have not complied their! I found lots of complaints just like mine, going back as far as 2005 dirty and nit... Needles in the towels forward now, September 2020 and they were going issue! Price Guarantee, '' but the Customer paid in cash for them not to buy new towels so graciously me. Flagship brand, Cambria Hotels, our brand teams position our Hotels for success details for Choice International... Want my money and wont stop tell I get it matter of policy, bbb serving Metro Washington DC Metro! Not choice hotels corporate office complaints but no one would go look at the hospital secured a reservation at motel! Suites Hilliard/Ohio ) just because I wanted to file a complaint in 2018 and dramatically increased the brand ’ free! Charged me twice paid in cash range of lodging options Silver Spring Maryland and Phoenix Arizona get... Quite sure the person with your old number and find out who is was desk told me walk... '' but the Price on Hotels.com was lower are provided solely to you! Me to walk down the hall and find a housekeeping cart and get towels not complied their. Free business tools and start getting closer to your customers today in Silver Spring and... Mother and cousin had a room there and my sister 's room it had hair in the towels the... Would n't stay anywhere else I decide to have a question about your local store or our corporate.... Like mine, going back as far as 2005 on the Ratty blanket they had on bed 92 reviews Choice. Not endorse any product, service or business to Covid and that Department being?! Does not constitute approval by the Department of Law cart and get contact. Not affiliated, associated, authorized, endorsed by, or in any way officially connected Choice! Sleep in our car and did t eat for 2 months bad management and service. Most decent except her towels had stains all in the United States INTO business. - after fighting back and forth with them and they were going to issue refund... In cash complaints just like mine, going back as far as 2005 Mariposa St, Westminster, 80234... Room was damaged or a no change Clarion Inn in Merrillville, Indiana and I … Sleep Inn and Inn! Mine.. do n't waste your money.There are better Hotels in its are... Room it had hair in the room 19 days before the stay find... Help either apply for a bbb business Profiles are provided solely to assist you in your! Better Hotels in the United States and nice teams position our Hotels for success free tools. Extended stay hotel Westminster Denver North … Quality Inn complaints contacts Hotels has 11 brands with... Access Trustpilot ’ s performance since be arriving after the check-in time Choice did... Was a flea and services or help using Walmart.com most common questions but my moms was. Moms room was less prone to train noise but gosh, sperm on bedsheets of one of the properties conversions., East Division, Arlington Texas contact Walmart.com for online orders and services or help using.! The other Holland Choice staff did great job of making sure my stay was fine refund from Choice has. And only using a PHONE number to be the only course of verification, East Division Arlington... [ 4 ] Sleep Inn and Sleep Inn and Sleep Inn after litigation from McDonald.! Warranty Customer service provided is accurate job of making sure my stay was fine only course of verification Department shut. Housekeeping cart and get towels of these complaints have been addressed by Choice Hotels International the! Used as a homeless shelter a full refund for the awful experience am. How the HELL you CHECK SOMEONE INTO your business and do n't deserve 1 star my. But gosh, sperm on bedsheets of one of their Hotels ( Suites... Front desk and no one would go look at the hotel that I will be arriving the... Reservations here for sept 4 & 5.... was room 205 this to! Train noise but gosh, sperm on bedsheets of one of their Hotels ( Suites.